Ticketing

Purchasing Tickets 11

• How can I buy tickets?
• How can I purchase tickets online?
• How do I purchase tickets using Virtual Venue?
• When do home tickets go on sale?
• Can I purchase tickets for my friends or family members?

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Existing Bookings 6

• How will I receive my tickets?
• I've not received my tickets
• Ticket refund
• Is my home ticket still valid if the fixture changes?
• Upgrading a home ticket

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Season Tickets & Waiting List 6

• Can I buy a Season Ticket?
• Away Season Tickets
• How can I join the season ticket waiting list?
• How can season ticket holders book reserved cup tickets?
• I've lost or damaged my Season Ticket card

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Ticket Exchange 13

• What is ticket exchange?
• How to resell a ticket through the ticket exchange
• How will I receive my credit following a resale?
• If I list my ticket for resale, will it show up for other supporters to purchase online straight away?
• I have several members in My Network; can I use my account to withdraw their funds?

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Away Ticket Ballot 10

• What is the away ticket ballot?
• How do I enter the away ticket ballot?
• Can I enter myself and other friends / family at the same time?
• If I am successful in the ballot, how will I find out?
• If I enter the ballot for more than one supporter, is there a chance that one of us will be successful and the other will not?

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Loyalty Points 3

• What is the loyalty scheme and how are loyalty points earnt?
• How can I view my loyalty points total?
• When are loyalty points added?

Ticketing Terms & Conditions 5

• Ticketing Conditions of Sale
• Loyalty Scheme Terms and Conditions
• Ticketing Admin Fee Terms & Conditions
• 2025/26 Season Ticket Terms & Conditions
• Away Season Ticket Terms & Conditions