We aim to add loyalty points as soon as possible after the fixture has been played. However when several fixtures are on sale at once, it may be necessary to freeze loyalty points if sales for another fixture with high demand are underway.
Information of any freeze will be detailed on the sales information for each specific fixture. In these situations, loyalty points will be added ahead of the next fixture going on sale.
For loyalty points queries please contact fan services on 01902 810485 or by emailing [email protected]. Calls will be charged at your standard local rate.