We aim to add loyalty points within 24 hours of each fixture taking places, however on occasions it may be necessary to freeze loyalty points if sales for another fixture with high demand are underway.

Information of any freeze will be detailed on the sales information for each specific fixture. In these situations, loyalty points will be added ahead of the next fixture going on sale. 

For loyalty points queries please contact the ticket office on 0371 222 1877. Calls will be charged at your standard local rate.