We are committed to providing a high standard of communication and consultation to our supporters. Important club updates will be provided through the official website wolves.co.uk as well as through the official club social media channels.
Supporters who wish to contact the club can do so by a variety of methods which will all be directed to the central fan services team. Prior to contacting the club, supporters are advised to consult the fans section of the official website which contains answers to several FAQ’s covering a range of areas. The club are committed to responding to all enquiries within 2-3 working days.
The club are committed to consulting with independent supporters’ groups on important issues as they arise. Supporter groups are able to make contact through the clubs dedicated supporter liaison officer. The club will also nominate a dedicated disability access officer as a point of contact for disabled supporters. More details are available in this guide. The club welcome the formation of an Independent Supporters Trust (Wolves1877 Trust) allowing Wolves supporters to be represented at a national level through their affiliation with the Football Supporters Association.
The club will provide a fan consultation platform allowing supporters to join focus groups with key members of staff and these groups will be introduced during the 2021/22 season. Fans were also able to submit their questions to club management with questions being answered as part of the Ask Wolves series. The club are also committed to finding new ways to consult with as many fans as possible in a variety of ways.
How to contact the club
The club are committed to ensuring there are a number of methods available in which supporters can contact the club with any enquiry. We want to assist supporters with their enquiries as quickly as possible and the following options are available. When contacting the club please ensure you provide as much information relating to your enquiry where possible. This includes details of supporter numbers, contact information and any previous correspondence on the matter.
Fan Services
Our fan services team are responsible for answering all fan enquiries. The team are knowledgeable on all areas of the club and are committed to providing a high standard of support for fans. The fan services team operate between 10am and 5pm Monday to Friday and from 10am on home matchdays. Please be aware that the fan services phone line closes 2 hours prior to kick off on matchdays.
FAQ’s (wolves.co.uk/fans)
Before contacting the club, supporters are advised to consult the Fan FAQ portal where several FAQ’s covering a wide range of subjects are held. New FAQ’s are added regularly to reflect common queries that are submitted by fans and to cover important fan events throughout the year, such as season ticket renewals. If you cannot find an answer to your query, you can submit a query directly to the fan services team within the Help Portal. We aim to respond to all enquiries within 48 hours.
Email (fanservices@wolves.co.uk)
Email is the recommended method of contact for supporters who need to get in touch with the club. After sending an email enquiry, all supporters will receive an acknowledgement of their enquiry with a unique reference number. We aim to respond to your enquiry within 48 hours.
Telephone
Supporters can contact the Fan Services team on 01902 810485 between 10am and 5pm Monday to Friday and from 10am on home matchdays. Calls will be charged at your standard local rate. Fan Services has number of options to choose from in order to assist you as efficiently as possible and should be contacted for all supporter enquiries relating to ticketing, retail, museum, car parking and hospitality.
Please be aware that the fan services phone line closes 2 hours prior to kick off on home matchdays.
Supporters can contact the Ticket Sales team on 0371 222 1877. This number is for ticket sales only and will not be able to assist with existing booking enquiries.
Calls to both numbers are charged at your standard local rate.
Phone lines can be exceptionally busy at peak times and we highly recommend and advise utilising other contact methods wherever possible.
Social Media
Supporters can now submit enquiries directly to the @WolvesHelp twitter by utilising the direct message function. All enquiries will be directed to the Fan Services team who aim to respond within 48 hours. The @WolvesHelp account posts updates on ticketing information, opening hours, fan related announcements and much more. Please note the account will not respond to Twitter enquiries that are not sent through the direct message function.
Email Addresses
All club enquiries should be directed to [email protected]. For Wolves Foundation please contact [email protected]