Below is a series of steps to check if you believe your WolvesCash balance is incorrect
- WolvesCash is awarded after the 28day refund period for merchandise and the day after the event for tickets – please check purchase date accordingly.
- Visit https://wolvescash.wolves.co.uk this will show current balance and pending transactions
- If the link above doesn’t show any transactions, visit: https://login.wolves.co.uk/Dashboard/LinkAccount and ensure that ‘Your linked client ref:’ matches the correct supporter number
- If the balance shows transactions but not the expected purchase – check that the purchase is eligible: ie any merchandise item other than gift cards, or home premier league tickets, away coach travel, museum/stadium tour tickets.
- If there are still issues emails firstname.lastname@example.org