Below is a series of steps to check if you believe your WolvesCash balance is incorrect
- WolvesCash is awarded after the 28day refund period for merchandise and the day after the event for tickets. Balances will show as pending on these purchases before these periods and will not be available to spend until after the refund period has passed or until the day after an event
- Visit https://wolvescash.wolves.co.uk this will show current balance and pending transactions
- If the link above doesn’t show any transactions, visit: https://login.wolves.co.uk/Dashboard/LinkAccount and ensure that ‘Your linked client ref:’ matches the correct supporter number
- If the balance shows transactions but not the expected purchase – check that the purchase is eligible: i.e any merchandise item other than gift cards, or home premier league tickets, away coach travel, museum/stadium tour tickets.
- If there are still issues please contact fanservices@wolves.co.uk with your Wolves Account and supporter number details.