Is there a sensory room available for supporters?

Each supporter will be contacted when they reach the top of the list, we will also consider ages of other supporters and the game you wish to attend, this cannot be guaranteed.   If you cannot make the game you are offered, you will be offered one another before going to the bottom of the waiting list.  

Once you are offered a game, a member of the Fan Services team will contact you to arrange payment of the tickets.  Tickets will then be sent as print at home to your email.  If the person needing the sensory room is registered as claiming higher rate DLA/PIP with the club they will receive a free personal assistant ticket.  You cannot book the sensory room via the ticket office. 

We like to share the experience between 2 families and we cannot always stretch to more than 3 people per family.  Due to demand, it may be the person with additional needs and a personal assistant.  We also like to match children up so they do not clash with their needs.    There is a minimum age of 5 years old and a diagnosis of a sensory need to use this facility.  The room is staffed but each adult is responsible for their own child and we do not allow alcohol in the sensory room.

If you have been to a game and experienced the room and wish to come back again you can re-join the waiting list.  You will then be contacted when space comes up again.  If you wish to try sitting outside in the main stands, this is also an option and you do not need to be on a waiting list for this.