We are committed to delivering excellent supporter service but inevitably there are occasions where fans are not satisfied. On these occasions we will do our best to put things right as soon as possible. We advise supporters to contact the relevant department when convenient as most problems can be resolved straight away. If your problem can’t be resolved immediately we will stay in touch until it is.
If you are unhappy with the initial response and the matter is matchday or ticketing related it can then be referred to the Supporter Liaison Officer (SLO) where everything that has happened so far will be reviewed and a conclusive response will be provided explaining the clubs final position. For Retail complaints, the SLO will escalate the issue to the retail management team before providing a response.
If you would like to escalate a complaint to the SLO you can email email@example.com or write to Supporter Services, Wolverhampton Wanderers FC, Molineux Stadium, Waterloo Road, Wolverhampton, WV1 4QR for the attention of the Supporter Liaison Officer.
We will endeavour to settle any complaint within 10 working days of receipt. On some occasions this may not be possible however should this be the case we will advise you of a likely timescale and keep you updated throughout.
At this stage we hope that there won’t be a need to escalate the matter further. However, if after following the complaints procedure you are not satisfied with the outcome you can pass your complaint on to the Independent Football Ombudsman www.ifo.co.uk. Retail enquiries should be direct to the Retail Ombudsman www.theretailombudsman.org.uk/